Quality promise for our products

HEGRA Linear Evolution GmbH, hereinafter HEGRA, strives to continuously optimise the quality of its products and services for the benefit of it customers, with a view toward the technical and economic requirements as well as the relevant quality standards of the market. To maintain and improve the achieved standard and to reinforce the confidence of our customers we have introduced a quality management system according to DIN EN ISO 9001:2008. Our goal is to identify the requirements of our customers and to implement those requirements with a high level of solution competence. We do not see ourselves merely as a supplier of products, but rather as a solution provider, in order to safeguard the continued existence of the company. On this basis we want to readily understand the expectations and requirements of our customers, to achieve agreement on the quality of the desired service and to keep the promises we make. Our quality policy is based on the dependable application and implementation of technological capabilities. We achieve custom-tailored results by taking into account innovative ideas and implementing them in optimal organisational processes.

Our quality policy is defined by the following principles:

  • identification with the problems and requirements of the customer
  • a sense of responsibility and cost consciousness vis-a-vis the customer
  • realistic analysis, evaluation and goal-setting in projects
  • achievable quality as a standard in each procedure
  • prevention of errors and consistent elimination of their causes
  • flexibility and adaptability
  • friendliness, openness and honesty as a basis for joint action
  • employee dependability and discipline.

These quality guidelines are an integral part of employee training measures, the goal of which is to communicate quality consciousness. This means that the quality policy is understood, implemented and supported by everyone in the company. Every employee is obligated to participate in the implementation of these quality goals and to report circumstances that undermine these principles. Management regularly evaluates the effectiveness of the QM system and the achievement of defined quality goals based on the results of internal quality audits, customer and employee feedback and the corrective and preventive measures introduced. Constant optimisation of the quality level is the most important basis for the future development and continued existence of HEGRA.

 

Rüdiger Knevels

Management